Warranty Policy

Warranty Policy

Mechanical Jewellery Warranty

Rotaring products incorporate a precision-engineered mechanical component. As with all mechanical systems, appropriate care is required to maintain performance and longevity.

This Warranty Policy explains what is covered, what is not covered, and how warranty claims are assessed.

Limited Mechanical Manufacturing Warranty — 12 Months

All Rotaring products are covered by a 12-month limited mechanical manufacturing warranty, commencing from the date of delivery.

This warranty covers:

  • Manufacturing or assembly defects

  • Mechanical faults present at the time of delivery

  • Spinner retention failure where no evidence of impact, misuse, wear, or interference is identified

Where a valid warranty claim is confirmed, Rotaring will, at its discretion:

  • Repair the ring

  • Replace the affected component

  • Replace the ring where repair is not feasible

What Is Not Covered

Due to the mechanical nature of the product, this warranty does not cover damage, failure, or performance issues arising from:

  • Impact, shock, or knocking against hard surfaces

  • Excessive force or aggressive spinning

  • Repeated or continuous mechanical manipulation

  • Wear and tear resulting from regular use

  • Water ingress, prolonged moisture exposure, or corrosion

  • Exposure to chemicals, soaps, perfumes, or cleaning agents

  • Environmental conditions such as high humidity, heat, or salinity

  • Accidental damage

  • Unauthorised repairs, alterations, or attempted disassembly

Mechanical components are subject to natural wear over time. Performance changes resulting from wear are not considered manufacturing defects.

Care Instructions & Warranty Eligibility

Care instructions are provided with every order via an enclosed card and are available on our Care & Tips page.

Failure to follow the care and usage guidance outlined on the Care & Tips page may result in warranty claims being declined.

Water & Moisture Guidance

Although precious metals are used, the internal mechanical components are not designed for prolonged exposure to moisture.

Rings should be removed before:

  • Showering or bathing

  • Swimming

  • Washing dishes

  • Gym activity or heavy sweating

Failure or corrosion caused by moisture exposure is not covered under this warranty.

Inspection & Assessment

All warranty claims are subject to inspection.

If inspection identifies evidence of misuse, impact, wear, or conditions outside warranty coverage, the claim may be declined. Where possible, a paid repair service may be offered.

Reporting a Fault

Any suspected fault should be reported within a reasonable time of discovery.

For issues believed to be present upon delivery, customers are advised to contact us within 48 hours of receipt, providing clear photographs or video evidence to support the claim.

Returns & Shipping (International Orders)

Customers are responsible for return shipping costs for warranty inspection unless a manufacturing defect is confirmed. Customs duties, import taxes, and local charges are the responsibility of the customer and are non-refundable.

International Customers & Statutory Rights

This warranty is provided in addition to, and does not affect, any statutory rights you may have under applicable consumer protection laws in your country or region. Statutory rights vary by jurisdiction.

Governing Law

This warranty shall be governed by and construed in accordance with the laws of England and Wales.

Contact

For warranty enquiries, please contact us using the details provided on our website, including your order number and supporting images or video where applicable.