Refund policy
Returns & Refund Policy
At Rotaring, every item is individually manufactured to order using the materials, size and specifications selected by each customer. Please read this policy carefully before placing your order.
Made-to-Order Products
All Rotaring items are made specifically for each customer once an order is placed.
As a result, once manufacture has begun, orders cannot be cancelled and made-to-order rings are not eligible for return or refund, except where required by applicable law or where the item is faulty or not as described.
By placing an order, you acknowledge that your item is being manufactured specifically for you.
Eligible Returns
Where an item is eligible for return, you may request a return within 14 days of delivery, provided all of the following conditions are met:
- The item is unused and unworn.
- The item is returned in its original packaging.
- The item has not been made to order or customised.
- Your return request is submitted within 14 days of receiving the item.
Unless the item is faulty or incorrect, customers are responsible for the cost of returning eligible items.
Non-Returnable Items
The following items cannot be returned or refunded:
- All made-to-order items.
- Items manufactured in a customer-selected size.
- Items manufactured in a customer-selected precious metal.
- Any customised or personalised products.
- All gold Items.
- Items showing signs of wear, misuse or accidental damage.
- Gift cards.
- Sale or clearance items.
Incorrect Ring Size
Please ensure you select the correct ring size before placing your order.
As every ring is manufactured to the size selected during checkout, we cannot accept returns or issue refunds for incorrectly ordered sizes.
If you are unsure of your size, please refer to our Ring Size Guide or contact us before placing your order.
Faulty or Incorrect Items
If your item arrives:
- Faulty
- Damaged due to a manufacturing defect
- Incorrect
- Not as described
please contact us within 14 days of delivery by emailing:
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Where appropriate, we will repair, replace or refund the item in accordance with your legal rights.
International Orders
Import duties, customs charges, VAT, GST, sales taxes and customs clearance fees are not included in our prices unless expressly stated.
These charges are determined by your country's customs authority and are the sole responsibility of the customer.
Failure or refusal to pay these charges may result in your shipment being delayed, returned or otherwise dealt with by the shipping carrier or customs authority.
As our rings are individually made to order, refusal to pay import duties or taxes does not constitute grounds for cancelling an order or obtaining a refund, except where required by applicable law.
Exchanges
We do not offer standard exchanges.
If there is an issue with your order, please contact us and we will always do our best to help.
How to Contact Us
For any questions regarding your order, returns or this policy, please contact:
Email: enquiries@rotaring.co.uk