Shipping policy
Shipping Policy
Thank you for visiting and shopping with Rotaring. The following terms and conditions constitute our Shipping Policy.
Processing Time
As all Rotaring rings are individually made to order, orders are typically processed within 2-4 weeks before dispatch.
Orders are not processed, shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be extended. If this occurs, we will notify you by email.
Where We Ship
We currently ship to the following destinations:
United Kingdom
All locations within the UK.
Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
International
United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore and the United States.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout.
Estimated delivery times:
- United Kingdom: 7–14 business days
- Europe: 7–14 business days
- International: 7–20 business days
These delivery times are estimates only and are not guaranteed. Customs processing may result in additional delays outside our control.
Customs, Import Duties & Taxes
International customers are responsible for paying any import duties, customs charges, VAT, GST, sales taxes, clearance fees or any other charges imposed by their country's customs authority.
These charges are not included in the purchase price or shipping costs unless explicitly stated otherwise.
Failure or refusal to pay these charges may result in your shipment being held, returned to Rotaring, or otherwise dealt with by the carrier or customs authority.
As our rings are individually made to order, orders cannot be cancelled once manufacture has begun. Refusing to pay import duties or taxes does not constitute grounds for cancelling or obtaining a refund for a made-to-order item, except where required by applicable law or where the item is faulty or not as described.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking information.
Lost or Damaged Packages
If your parcel is lost or arrives damaged, please contact us as soon as possible at:
We will work with the carrier to investigate and resolve the issue wherever possible.
Shipping Restrictions
We currently do not ship to P.O. Boxes or military addresses.
Contact Us
If you have any questions regarding shipping or customs charges, please contact us at: